Recovering funds that are rightfully yours

Unclaimed money is money or financial assets that belong to an individual or business but have been left untouched or cannot be returned to the rightful owner. It can come from forgotten bank accounts, unpaid wages, insurance payments, dividends, refunds, investments, deposits and other financial transactions. When an account or payment remains inactive for a certain period, the money may be transferred to a government authority or other organisation for safekeeping until the rightful owner comes forward. Unclaimed money doesn't necessarily mean you've lost the money—it may simply mean you have forgotten about it or the organisation holding it has been unable to contact you.

You may have unclaimed money without even realising it. It can happen when you change your address, switch banks, change jobs, move overseas, forget about an old account, or simply lose track of a payment or investment. Money can also become unclaimed when a business, employer, insurer, bank or government agency is unable to contact you or return money that belongs to you. Over time, inactive accounts and unpaid amounts may be transferred to an official unclaimed-money register, where they are held until the rightful owner makes a claim. In many cases, the money is not lost—it is simply waiting for you to find it.

Getting your money back is simple. Send us an email and we’ll guide you through the process step by step, help you understand what information is required, and assist you with your claim so you can get your money back as smoothly as possible.

We are committed to maintaining the highest standards of quality, transparency and integrity in everything we do. We handle every enquiry with care, communicate clearly throughout the process, and take the time to ensure that information is accurate and properly verified. Our goal is to provide a straightforward, professional and trustworthy experience, so you can feel confident that your enquiry is being handled with care and respect.

Our ongoing training is supported through Create, a reputable third-party organisation that helps validate our expertise in the refund industry. Through this affiliation, we receive regular industry updates, information and training to ensure our knowledge remains current and relevant. This allows us to stay informed about the latest developments and best practices, so you can have confidence that your needs are being handled by professionals with up-to-date industry knowledge.

We take our legal and regulatory responsibilities seriously and are committed to handling every claim in accordance with applicable laws and regulations. Our processes are designed to protect you and your funds while ensuring that the information and documentation provided throughout the process is accurate and properly verified. We follow appropriate compliance procedures, including requirements relating to identity verification and anti-money laundering obligations, and maintain a clear and transparent process from start to finish. Our priority is to ensure that every claim is handled professionally, responsibly and in accordance with the law.